Your prepaid workspace wallet holds the funds that actually pay creators. This page covers reading the Payments page, adding and withdrawing funds, and what each money-movement status means.

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Reading the Payments page

The Current balance card shows the money in your wallet, with Add funds and Withdraw buttons under it. Below it, your saved billing methods let you set a default payment method and turn on automatic refill, which tops the wallet up when it drops below a threshold you choose.
“Spent vs budget” on NewWave really means this: money you deposit gets drawn down as creators settle. Each campaign’s Payments tab shows what it has paid, what is accruing, and the next payout, so you can see how much more you’ll likely need to add.
Two tabs hold your full history:
  • Activity: every deposit, withdrawal, and payment to creators, grouped by day. Click a creator payment to open that campaign’s payouts for the day.
  • Invoices: a monthly statement per month, with total deposits, total payouts, and the net amount.

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Adding funds

The Add Funds dialog shows your current balance and pending payouts up top, then an amount field and your choice of payment method. As you type, a live fee breakdown shows the Deposit, any Processing fee, and the Total charge so there are no surprises.
Card deposits can cost more than the amount you enter because of a processing fee, which is added on top so the full amount you intended lands in your wallet. To avoid the fee, choose Bank Transfer.
Funding lives at the workspace level: there’s no separate per-campaign budget to top up. One wallet covers all your campaigns. The Payments view inside a campaign shows that campaign’s spend and forecast, but you add money from the workspace Payments page.

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Withdrawing unused funds

If you’ve got more in the wallet than you need, you can pull it back. Click Withdraw, enter an amount, optionally add a reason, and submit. The dialog shows what is Withdrawable now and what is Held for creators, with quick-amount buttons (disabled if they exceed your Available balance). The funds are refunded to your original payment method. Held for creators is what the workspace owes creators: pending settlements plus the estimate for videos still counting views. That money stays in the wallet until it settles. To get more back than is withdrawable today, tick Schedule for when creators are paid. The withdrawal is queued and runs on the first hourly payout pass after nothing is held for creators any more. It refunds whatever is still in the wallet at that point, up to the amount you asked for, and you get a notification either way. Until it runs, you can cancel it from the Activity tab.
Withdrawals can’t exceed your Available balance, and they only ever return money to the original payment method. Funds owed to creators, or still being earned by a published video, can’t be pulled back. Schedule the withdrawal instead and it runs once they are paid.

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Deposit, transfer & withdrawal statuses

Every movement of money carries a status so you always know where it is.

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Common questions

Card deposits add a processing fee on top of your deposit, so the full amount you wanted still lands in the wallet. The Add Funds dialog shows this as a live breakdown before you pay. Choose Bank Transfer to avoid the fee.
No: funding is at the workspace level, and one wallet is shared across all your campaigns. The Payments view inside a campaign shows that campaign’s spend and forecast, but you top up from Workspace Billing.
They’re projections at the current pace of view growth, so they can move. Treat the forecast and the amount pre-filled in Add funds as guidance for how much to top up, not an exact bill. Payout amounts can change until a video actually settles and its views finish accumulating.
Yes. Use Withdraw to refund unused balance to your original payment method, up to your Available balance. Money already owed to creators can’t be withdrawn.
Facebook views fold into the Instagram payout group, and Facebook is views-only mid-campaign. That affects how much you ultimately owe creators, and therefore how much you need to fund. See how tracking & payouts work for the details.

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Next steps

Your subscription

Unlock the workspace, set your limits, and manage or change your plan.

Payments & settlement

Watch performance and see payouts settle from the brand side.

Creating a campaign

Write a brief, pick platforms, and set a payout structure.

How tracking & payouts work

How views become money: payout groups, accruing vs. settled, and the settlement window.