Paying for NewWave happens in two completely separate places. A subscription unlocks the workspace itself, and a prepaid wallet holds the funds that actually pay creators. This page walks through both, and shows you how to keep your wallet topped up so payouts never stall.
These are two different money flows. Your subscription fee does not fund creator payouts, and the money in your wallet does not pay your subscription. Think of the subscription as your seat at the table and the wallet as the budget you spend on creators.

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The two ways you pay

Subscription

A subscription that unlocks the workspace and sets your limits for team seats, active campaigns, approved creators, and videos tracked.

Workspace wallet

Prepaid funds you Add Funds to. The money sits in escrow, transfers to creators as their videos settle, and any unused balance can be withdrawn back to you.

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From subscribing to paying creators

1

Subscribe first

Brand workspaces are gated by a subscription. Without an active or trial subscription, the rest of the workspace stays locked. Your subscription sets your limits for team seats, active campaigns, approved creators, and videos tracked. Subscribing opens a secure checkout; on success you return to the app and the subscription activates.
2

Billing gets set up automatically

Subscribing also sets up your workspace’s billing account behind the scenes. This matters because a workspace must have billing set up before it can add any funds, if you try to deposit too early, you’ll see “Workspace must have billing set up first.” Subscribing clears that requirement.
3

Open the Payments page

From the brand sidebar, Payments is your wallet’s home. At the top you’ll find four balance cards and a header with Withdraw and Add Funds buttons, plus tabs for Forecast, Transfers, Deposits, Withdrawals, and Invoices.
4

Add funds to the wallet

Click Add Funds, enter an amount, and pick a payment method: Card or Bank Transfer. Any applicable processing fee is shown as a live breakdown before you confirm. Click Continue to Payment to finish in checkout. When you return, the deposit shows up in your history.
5

Funds sit in escrow

Once a payment succeeds, the deposit moves to an Escrowed state and counts toward your Available balance. It stays there until it’s transferred out to creators or withdrawn back to you.
6

Funds transfer to creators as campaigns settle

As each creator’s video finishes its view-accumulation window and settles, the owed payout is transferred from your escrowed balance to the creator. These appear in the Transfers tab, lower your balance, and grow your Total Paid Out. For the full mechanics of how views become a payout, see how tracking & payouts work.
7

Watch your upcoming need and top up

The Payments page projects how much you’ll need to cover upcoming settlements. When that figure is above zero, an amber Top up banner appears with the deposit amount pre-filled: one click to keep payouts covered.

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Managing your subscription

You can change or manage your subscription anytime from workspace Settings → Billing. The Billing tab shows your current subscription with the next billing date (or trial-end / cancellation date), a warning if a payment has failed, and the available options with their limits. From here you can:
  • Upgrade, downgrade, or switch to a different option
  • Apply a promo code, whether you are subscribing for the first time or already on a plan
  • Manage Billing to open the billing portal, where you update your subscription payment method and view subscription invoices
  • Update Payment if a charge has failed
  • Cancel or Resume your subscription

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Promo codes

The promo code box sits next to the Plans heading on the Billing tab. If you are not subscribed yet, type the code and then pick your plan. The discount is attached to that subscription as it is created, so there is nothing else to redeem afterwards. If you are already subscribed, type the code and click Apply. The discount goes onto the subscription you already have and comes off your next invoice. Your plan does not change, so this works the same whether you are on the smallest option or the largest. You can also type a code and then pick a different plan, in which case the switch and the discount happen together.
A code is checked before anything changes. If it is expired, mistyped, or cannot be used on your subscription, you are told straight away and nothing is applied. Applying a new code replaces any code already on the subscription rather than stacking on top of it, and invoices that have already been issued are not changed.

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Subscription states

Canceling a paid subscription keeps it active until the end of the current billing period, and you can resume it before then. Canceling a trial, however, ends your access immediately.

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Common questions

Your workspace needs billing set up first, which happens automatically when you subscribe to a plan. If you try to deposit before subscribing, you’ll see “Workspace must have billing set up first.” Subscribe, then come back to Add Funds.
Settings → Billing, in the promo code box beside the Plans heading. Type the code and click Apply. You do not need to change plan to redeem one, and the discount lands on your next invoice.

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Next steps

Funding your workspace wallet

Add funds, read the Payments page, withdraw unused balance, and track statuses.

Payments & settlement

Watch performance and see payouts settle from the brand side.

Creating a campaign

Write a brief, pick platforms, and set a payout structure.

How tracking & payouts work

How views become money: payout groups, accruing vs. settled, and the settlement window.