These are two different money flows. Your subscription fee does not fund creator payouts, and the money in your wallet does not pay your subscription. Think of the subscription as your seat at the table and the wallet as the budget you spend on creators.
The two ways you pay
Subscription
A subscription that unlocks the workspace and sets your limits for team seats, active campaigns, approved creators, and videos tracked.
Workspace wallet
Prepaid funds you Add Funds to. The money sits in escrow, transfers to creators as their videos settle, and any unused balance can be withdrawn back to you.
From subscribing to paying creators
1
Subscribe first
Brand workspaces are gated by a subscription. Without an active or trial subscription, the rest of the workspace stays locked. Your subscription sets your limits for team seats, active campaigns, approved creators, and videos tracked. Subscribing opens a secure checkout; on success you return to the app and the subscription activates.
2
Billing gets set up automatically
Subscribing also sets up your workspace’s billing account behind the scenes. This matters because a workspace must have billing set up before it can add any funds — if you try to deposit too early, you’ll see “Workspace must have billing set up first.” Subscribing clears that requirement.
3
Open the Payments page
From the brand sidebar, Payments is your wallet’s home. At the top you’ll find four balance cards and a header with Withdraw and Add Funds buttons, plus tabs for Forecast, Transfers, Deposits, Withdrawals, and Invoices.
4
Add funds to the wallet
Click Add Funds, enter an amount, and pick a payment method: Card or Bank Transfer. Any applicable processing fee is shown as a live breakdown before you confirm. Click Continue to Payment to finish in checkout. When you return, the deposit shows up in your history.
5
Funds sit in escrow
Once a payment succeeds, the deposit moves to an Escrowed state and counts toward your Available balance. It stays there until it’s transferred out to creators or withdrawn back to you.
6
Funds transfer to creators as campaigns settle
As each creator’s video finishes its view-accumulation window and settles, the owed payout is transferred from your escrowed balance to the creator. These appear in the Transfers tab, lower your balance, and grow your Total Paid Out. For the full mechanics of how views become a payout, see how tracking & payouts work.
7
Watch your upcoming need and top up
The Payments page projects how much you’ll need to cover upcoming settlements. When that figure is above zero, an amber Top up banner appears with the deposit amount pre-filled — one click to keep payouts covered.
Managing your subscription
You can change or manage your subscription anytime from workspace Settings → Billing. The Billing tab shows your current subscription with the next billing date (or trial-end / cancellation date), a warning if a payment has failed, and the available options with their limits. From here you can:- Upgrade, downgrade, or switch to a different option
- Manage Billing to open the billing portal, where you update your subscription payment method and view subscription invoices
- Update Payment if a charge has failed
- Cancel or Resume your subscription
Subscription states
Common questions
Why can't I add funds yet?
Why can't I add funds yet?
Your workspace needs billing set up first, which happens automatically when you subscribe to a plan. If you try to deposit before subscribing, you’ll see “Workspace must have billing set up first.” Subscribe, then come back to Add Funds.
Next steps
Funding your workspace wallet
Add funds, read the Payments page, withdraw unused balance, and track statuses.
Payments & settlement
Watch performance and see payouts settle from the brand side.
Creating a campaign
Write a brief, pick platforms, and set a payout structure.
How tracking & payouts work
How views become money — payout groups, accruing vs. settled, and the settlement window.